Cu888 is committed to responsible gaming. This policy sets out the Time-Out and Self-Exclusion options available to players and the procedures by which these protections are applied across Cu888 products and accounts. It applies to all Cu888 customers and activities conducted on the Cu888 platform.
Time-Out enables a temporary interruption from all Cu888 gambling products. Once initiated, the account will be unable to deposit, withdraw, or access any Cu888 services for the duration of the Time-Out. The periods available for selection are shown in the Account Profile. A Time-Out revocation may be requested only after 24 hours from the initial Time-Out request. Upon expiry, the account will be automatically reactivated and normal activity resumes.
You may elect Self-Exclusion for a longer period. To initiate, you must contact Cu888 Customer Support by email and specify the exclusion period you require. You may choose a period between six months and five years. If you do not specify a period, the default six-month exclusion applies. On receipt of your request, the account will enter a first-stage 24-hour cooling-off period during which no gambling activity is permitted. After the cooling-off period, Cu888 will present the available Self-Exclusion periods for your selection. There can be no variations of the pre-selected time periods. You must respond by email to proceed; if no response is received within a further 24 hours, the account will be reopened and you will be notified by email. Once Self-Exclusion commences, deposits and withdrawals are prohibited for the duration of the exclusion. Upon expiry, the account is automatically reactivated.
When configuring your Cu888 account, you may impose personal limits on spending, time, or activity within the My Account area. If you exceed the maximum self-imposed limit at any time, you will be restricted from further actions related to that limit. To revoke a limit or exclusion you must submit a written or electronic revocation notice. Cu888 will consider such requests but reserves the right to deny them in its absolute discretion.
Cu888 will take reasonable steps to ensure that promotional materials are not sent to customers who have self-excluded or placed themselves on Time-Out. Cu888 is not liable for activity conducted through other accounts or for misregistered details. Cu888 will not circulate promotional material to excluded users.
Cu888 recognises that gambling can pose risks. If you require guidance or support for potential gambling-related issues, you should consult locally available, confidential gambling support services. Cu888 provides information on responsible gaming within the Help section but does not substitute professional medical or psychological treatment. If you are in distress, contact your local emergency services or a certified helpline in your jurisdiction.
This Self-Exclusion Policy forms part of Cu888's Terms and Conditions and may be amended by Cu888 at any time. It does not modify statutory rights. Cu888 reserves the right to take additional steps to enforce self-exclusion where appropriate and to enforce this policy through the platform’s access controls.
To initiate Time-Out or Self-Exclusion, contact Cu888 Customer Support via the official Help section within your account or by email using the address published in the Help or Support channels. You will receive confirmation by email and guidance on the next steps.
